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I'm having the same problem. Once I upgraded to Windows 10, I noticed my external HDD is no longer detected. I went to my Device Manager and noticed there was an icon indicating an issue with my USB Mass Storage device which I assume is my external HDD. Also, my device isn't being read by Disk Management either. The error code reads. Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory.
(Code 38) ****The driver could not be loaded because a previous version of the driver is still in memory. Awuso36h Windows 10 Driver. I read that restarting your computer helps resolve the issue but it doesn't. I have important information on my external HDD that I haven't been able to access since yesterday when I upgraded to Windows 10. The device I have is a WD Elements Portable External HDD WDBU6Y0020BBK. • Updated from Windows 8.1 to Windows 10 • External Hard Drive Western Digital WDBAAU0030HBK-01 • Formatted as NTFS, shown as 'RAW' in disk management • reattaching Drive-Name / Drive-Letter did not resolve the problem • reinstalling the WD USB Drivers did not resolve the problem • Drive is recognized by my old Windows XP Laptop without problems I tried several things to resolve the problem, none worked: Another member of 10forums asked WD support for help. They relegated him to Microsoft support.
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