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Hi Kimberly, This might be caused by an outdated driver. To further isolate the issue, we recommend trying to use the camera with other apps that requires camera usage and see if the issue will occur. Samsung Ndis Driver Windows 10.
Also, try to open the camera app normally and see if you can record any video or take photos. If issue still persists, we suggest referring on this and go to If your webcam isn't working with Skype section for more troubleshooting steps to help resolve the issue. Don't hesitate to give us an update on how it goes. Hi Kim, I had a similar problem and went absolutely crazy and tried everything on the internet. Literally everything. I even did a system restore, rolled back some windows updates, did a hardware troubleshoot and all of that.
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